Exchanges and Returns

Exchanges and Returns

All exchanges and returns must be made within 15 days from the date of purchase. The exchanges and returns can be made at our Missangas & Co. stores or through our customer support for email support@missangasandco.com

Please pack the items safely, including the invoice inside the box, and send it to:

Missangas & Co / Lucky Sisters, LDA – A / C Online
Rua da Trindade, 3, Chiado
1200 – 467 Lisbon
Portugal

In case of exchange, the customer will be responsible for the cost of the new shipment. If delivery is returned from Portugal, the return is free through Chronopost – always in combination with the customer support of the Missangas & Co. suport@missangasandco.com, to schedule your shipmentIf you choose a different courier or other postage method, the shipping charges will be at the customer’s expense. For other countries, shipping charges are at the customer’s expense.

CONDITIONS OF RETURN

All items must be in perfect condition, with the original labels and packaging and the respective invoice. Otherwise, Missangas & Co. reserves the right to refuse the return.

REFUNDS

For returns, the refund is made on the same payment method used for the purchase. Refunds can take approximately 7 to 10 business days, depending on your bank and only when the Missangas & Co receives the returned product.